Because every custom whip is handcrafted to your exact specifications, I am unable to accept returns on custom products. Each whip is a one-of-a-kind piece made just for you.

I also cannot accept cancellations on orders once construction of the whip has begun. Please note that I may begin work on your whip the same day I receive the order, or it may be 3-5 weeks before I start depending on my current queue.

If you have any concerns about your order, please reach out to me as soon as possible using the contact form above and I will do my best to work with you.

Custom Whips

Please allow up to 6 weeks for construction of your custom whip and shipment. I do my best to get whips out sooner, but each one is handcrafted and quality takes time. If you need a whip by a specific date, feel free to reach out about expedited services!

All Other Products

Accessories, whipmaking materials, and other non-custom products ship within 5 business days.

Whip Blueprints are emailed to the customer on purchase. If you order a Blueprint and do not receive an email with your product, please send an email to adam@whipworks.com with a copy of your receipt and I will manually email it to you.

WhipWorks respects your privacy. This policy explains how your information is collected and used when you visit whipworks.com or place an order.

Information We Collect

When you place an order, your name, email address, shipping address, and payment information are collected through our checkout provider, Snipcart. WhipWorks does not directly store your credit card or payment details — all payment processing is handled securely by Snipcart and their payment processors.

When you use the contact form, your email address and message are sent to us via Amazon Web Services (SES) so we can respond to your inquiry.

How We Use Your Information

• To fulfill and ship your orders
• To communicate with you about your order or inquiry
• To send order confirmation and shipping notification emails via SendGrid

We do not sell, trade, or share your personal information with third parties for marketing purposes.

Analytics

This site uses Google Analytics to understand how visitors use the website (pages visited, time on site, etc.). This data is aggregated and anonymous. You can opt out of Google Analytics by using a browser extension or adjusting your browser settings.

Third-Party Services

• Snipcart — shopping cart and checkout
• Stripe — payment processing (via Snipcart)
• SendGrid — order confirmation emails
• Amazon Web Services — website hosting and contact form
• Google Analytics — website analytics

Each of these services has their own privacy policies governing how they handle your data.

Questions

If you have any questions about this privacy policy, please reach out using the contact form above or email adam@whipworks.com.